Eversource Energy Phone Numbers and Emails

Toll-Free Number:

  • (888) 633-3797
    Builders and Contractors
Send Message

Customer Service:

  • (855) 645-2427
    Switch to Gas Heat
  • (800) 322-8242
    TTY/TDD Hearing Impaired

Emergency/ Hotline:

  • (877) 944-5325
    Connecticut Smell Gas

Report Fraud:

  • (781) 441-8537
    Report Energy Theft

Accounting/ Billing:

  • (800) 286-2828
    Connecticut Credit And Collections
  • (866) 861-6225
    Credit And Collections
  • (888) 783-6618
    Pay by Phone

Business Customer Service:

  • (800) 286-2000
    Connecticut Power Out
  • (800) 592-2000
    Eastern Massachusetts
  • (800) 662-7764
    New Hampshire
  • (800) 346-9994
    New Hampshire TTY/TDD
  • (877) 659-6326
    Western Massachusetts
  • (800) 340-9822

Claims:

  • (844) 685-4475
    Voicemail Box

Investors/ Franchasing:

  • (860) 665-3249
  • (781) 441-8118
  • (860) 665-5154

Legal:

  • (866) 746-1110
    Supplier Privacy

Sales/ Reservations:

  • (866) 678-2744
    Gas Sales

Eversource Energy Emails:

Customer Service
Report Fraud
Report Energy Theft
Sales/ Reservations
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(888) 633-3797
Builders and Contractors
Total calls: 589 Issues resolved: 10 Last call: Mar 1, 2024

What Is the Eversource Customer Service Phone Number?

There are two different Eversource customer service phone numbers based on the department that you are trying to call. For assistance with electric service, you can contact their dedicated customer service by dialing 1-800-286-2000. Similarly, if you require support or have inquiries about gas service, you can reach Gas Customer Service at 1-800-989-0900. Available in English and Spanish language, Eversource customer service operates from 8 AM to 6 PM ET.

What Are Eversource Customer Service Working Hours?

Eversource customer service department operates during weekdays, from Monday to Friday, with working hours from 8 AM to 6 PM ET. Whether it's managing power distribution or addressing customer inquiries, their dedicated representatives are available within these hours to provide assistance and support. When you come across any problems or have concerns associated with power distribution, services, or even billing and your account, you can be assured that you will be assisted by a well-trained and well-equipped representative. All you have to do is call within the given time frame, and your concerns will be clarified and your problems resolved quickly.

Can I Mail Eversource Energy Customer Care?

When it comes to contacting Eversource Energy Customer Care by mail, you have a few options available. For general inquiries or correspondence, you can send mail to Eversource at 107 Selden Street, Berlin, CT 06037. If you need to make bill payments, they have specific addresses for electric and gas payments. For electric bill payments, use Eversource's P.O. Box 56002, Boston, MA 02205-6002. For gas bill payments, send your payment to Eversource's P.O. Box 56004, Boston, MA 02205-6004. When mailing any communication, make sure to provide accurate details, such as your account information, and clearly explain the purpose of your inquiry or payment.

PissedConsumer Club

Contact Information

Eversource Energy Website:

Eversource Energy Help Center:

Corporate Office Address:

Eversource Energy Inc.
56 Prospect Street
Hartford, Connecticut 06103
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 6:00pm


Mailing Addresses:

Electric Bill Payments

P.O. Box 56002

Boston, MA 02205-6002


Other Correspondence

107 Selden Street

Berlin, CT 06037


Gas Bill Payments

P.O. Box 56004

Boston, MA 02205-6004

More contact details

Fax:

+1 877-285-4448

Eversource Energy Customer Service Reviews

1.4 / 5
Bad
leah w Enq
You are ripping people off!!!

Terrible company. Charging too much for service and bad customer service. Shame on you for gouging people who are struggling financially.

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Guest-4490815
Canbiar el nombre del bill de luz

Muy bueno me ayudaron en lo que consulta y la atención fuego exelente con el cambio del cuenta de la luz

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How Good is Eversource Energy's Customer Service?

Brion Wvr
Brion Wvr
Feels Satisfied | Feb 28, 2024

VERY HAPPY WITH EVERYTHING

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Ameer Yck
Ameer Yck
Feels Satisfied | Feb 14, 2024

Overall I was very satisfied with the customer service and the time it took to get our power back.

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Nicole D Qsa
Nicole D Qsa
Feels Disappointed | Jan 08, 2024

The agent was helpful and resolved my anxiety relief my heart.

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Kasen Ajl
Kasen Ajl
Feels Disappointed | Dec 20, 2023

We received more than five messages that are restoration was soon. Today we still have no power. We spoke to a representative who described your method of fishing out. Remaining customers without power is truly questionable. It seems you are turfing with other companies who own poles. People are without power. Get real

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Maureen C Oxh
Maureen C Oxh
Feels Satisfied | Dec 07, 2023

Excellent. But even more wonderful were the men who did the actual work to repair the leak. They deserve recognition especially the head man.

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Catherine C Dzu
Catherine C Dzu
Feels Disappointed | Nov 22, 2023

Cannot contact

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Summary of Eversource Energy Customer Service Calls

3K TOTAL
CALLS
04:09 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Eversource Energy?

Payments and Charges Question:

  • “Sold my house at 63 Ledgecrest drive Worcester MA 01603. Need to stop billing”
  • “To pay my bill”
  • “Payment plan”

Staff Question:

  • “Switch services”
  • “Need to chang the service into my name”
  • “Tree service splines has been on my street one month all they do is sit keep the meter running them cut a few branches then stand around no flaggers we in this town are not happy”

Request for Information Question:

  • “I need to speak to someone need help Electric work cut off I want to pay the bill reconnect”
  • “About a power outage”
  • “I need to know my gas account number”

Account Question:

  • “I need to open a electricity account”
  • “Transfer account”
  • “Balance”

Product/ Service Question:

  • “Point of connection has come loose from house”
  • “Reconnect”
  • “Why am I having people just show up at my home telling me they have to work on my gas meter”

Activation/ Cancellation Question:

  • “Cancelation due to moving on the 1st of February”
  • “Cancel”
  • “To terminate service”

Return/ Replace Question:

  • “Name changing account”
  • “Start up after replacement of new meter”
  • “Returning message”

Shipping and Delivery Question:

  • “Didn't get my bill”
  • “Ridiculous delivery charges”
  • “Can't get the Billing program online to work.”

Employment Question:

  • “To end and pay off my bill”
  • “Information needed on Solar panel removal for roofing job”

Cards Question:

  • “Add a credit card”

Other Question:

  • “No power”
  • “Smell gas”
  • “Tree brush on wires”

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