Contact Eversource Energy Customer Service
Eversource Energy Phone Numbers and Emails
Toll-Free Number:
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(888) 633-3797Builders and Contractors
Customer Service:
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(855) 645-2427Switch to Gas Heat
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(800) 322-8242TTY/TDD Hearing Impaired
Emergency/ Hotline:
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(877) 944-5325Connecticut Smell Gas
Eversource Energy Emails:
How to Contact Eversource Energy?
Most Popular Number:
| Total calls: 782 | Issues resolved: 18 | Last call: Mar 19, 2025 |
Eversource Energy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Eversource Energy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Eversource Energy is 8886333797. 58% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Eversource Energy may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Eversource Energy Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Eversource Energy is 8886333797. 58% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Eversource Energy may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Eversource Energy mainly because of product/ service, request for information, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Eversource Energy is ctnewservice@eversource.com. 89% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Eversource Energy Website:
Eversource Energy Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 6:00pm
Mailing Addresses:
Electric Bill Payments
P.O. Box 56002
Boston, MA 02205-6002
Other Correspondence
107 Selden Street
Berlin, CT 06037
Gas Bill Payments
P.O. Box 56004
Boston, MA 02205-6004
Fax:
Eversource Energy Customer Service Reviews
Eversource updated their records with my new address. Response was prompt and well handled.
Good experience. I would recommend them.
Ridiculously long wait time to get to a representative, but great service once I got to a representative.
How Good is Eversource Energy's Customer Service?
Even though you be going up on your bills or shall we say your rates everything else is really pretty pretty decent even though I don’t understand how you guys bring the Evers source to us and we have to pay for all that extra stuff like that transmission and pay for that extra little tax you charge too much but other than that, I guess it is what it is highway robbery got to come from somewhere I guess but thank you anyway
VERY HAPPY WITH EVERYTHING
Overall I was very satisfied with the customer service and the time it took to get our power back.
The agent was helpful and resolved my anxiety relief my heart.
We received more than five messages that are restoration was soon. Today we still have no power. We spoke to a representative who described your method of fishing out. Remaining customers without power is truly questionable. It seems you are turfing with other companies who own poles. People are without power. Get real
Excellent. But even more wonderful were the men who did the actual work to repair the leak. They deserve recognition especially the head man.
Summary of Eversource Energy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Eversource Energy?
Payments and Charges Question:
- “Pagar mi bill”
- “Pay bill”
- “Bill”
Product/ Service Question:
- “Outage”
- “Heat and hot are not working heat is gas”
- “Why is outage been extended to 5pm today?”
Staff Question:
- “Trying to set up service at puddingstone apts 210 Sherman Rd chestnut hill,Ma”
- “Tree over wire service into building (business)”
- “Transfer service”
Request for Information Question:
- “Need to update address”
- “Checking on an account”
- “To check bill”
Account Question:
- “New account”
- “Account information”
- “Balance due on my bill”
Return/ Replace Question:
- “Change mi bill dirección”
- “Changing the electric bill under my name”
- “Would like to change address for bill”
Activation/ Cancellation Question:
- “Cancel”
- “Cancelling account”
- “Cancellation”
Shipping and Delivery Question:
- “Have not received October bill”
- “Aerial Trespassing... Wire leading to abandoned house running over my property is dangling too low. The wire is detached from the house. Wire is live. Location 75 Appleton Pittsfield MA”
- “Moving to new location”
Employment Question:
- “To end and pay off my bill”
- “Information needed on Solar panel removal for roofing job”
Cards Question:
- “Add a credit card”
Website/ Application Question:
- “Power lines from pole to house improperly installed”
Other Question:
- “Need electricity in my name”
- “I have a power line arcing outside my house”
- “Flickering lights, power surges, power tripping”
Compare Eversource Energy Customer Service To
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