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Eversource Energy

Eversource Energy

www.eversource.com
What is your customer experience with Eversource Energy?

Eversource Energy Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Eversource Energy has 1.4 star rating based on 336 customer reviews. Consumers are mostly dissatisfied.

  • 49% of users would likely recommend Eversource Energy to a friend or colleague.

  • Rating Distribution
  • Pros: I have never like them, Having electricity, Having power.
    Cons: That i am forced to use them in my state, Withheld power after payment without consideration of emergency, Unnecessary disconnections.

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Media from reviews

Eversource Energy - Mass Energy Electric Scam
Eversource Energy - Unsatisfied-disappointed customerEversource Energy - Almost a week without a MEATEREversource Energy - I received a Shut off noticeEversource Energy - I received a Shut off notice - Image 2Eversource Energy - State heat assistance can cost you $1000s extra in billsEversource Energy - State heat assistance can cost you $1000s extra in bills - Image 2
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Anonymous
map-marker New Britain, Connecticut

I have been trying for 2 days to reach customer service. IMPOSSIBLE!!!

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LInes are always busy- cannot sign in on email because it's a hassle. Terrible experience!ood luck if you need informationg

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Michael L Dbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsatisfied-disappointed customer

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Eversource Energy - Unsatisfied-disappointed customer

Work my off to just get by paying my own bills and barely doing so, then Eversource feels the right to tact on more $$$ for what they call PUBLIC BENEFITS for those who don't feel the need to pay their way or share. This is bull! Why is it my responsibility for others who dont feel the need to get a job and mooch off the state?!

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Preferred solution: Price reduction

User's recommendation: Stop allowing this to happen- put up a stink!!!

Anonymous
map-marker Stoneham, Massachusetts

Mass Energy Electric Scam

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Eversource Energy - Mass Energy Electric Scam

Massachusetts & energy providers like Eversource are running a great scam! Even with solar, they will charge "extra" fees to make up lost revenue.

I have never seen so many fees on any bill in my life. This needs to regulated, look at all these bs fees!!!

ITS CHEAPER TO USE OIL NOW!!! Clean energy in this state is a hustle!

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User's recommendation: VOTE FOR NEW GOV

Casandra D Sve

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Verified Reviewer
| map-marker Dallas, Texas

Eversource are crooks.

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Eversource was allowed to monopolize by our MA governor. They now own the gas company too.

And of course, they sent notices of that increasing as well. They are greedy and sneaky with their wild fees. Something better be done about this. We are freaking sick of their overpriced delivery fees.

And their budget plan is useless! Their illegal activity must be stopped.

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Loss:
$3000
Cons:
  • Unregulated crooks they bought the mayor

Preferred solution: Price reduction

User's recommendation: We are fast reaching the point of a revolt.

Resolved
Glendy Jox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Stealing from money from consumers with their price increases.

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Updated by user Jan 07, 2025

Complete.

Original review updated Jan 07, 2025

The CEO's 18.5 million dollar salary more rate increases. Eversource, receiving 300 million dollars a year from the state of Connecticut supposedly to better the quality, is essentially stmoney for themselves! This has got to end now!

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Jelly D Sqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why has my bill replied to tripled?!

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Eversource is out here draining everyone's wallet. Why is the delivery fee more than my usage? More regulation needs to be done.

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Loss:
$800
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Run

Paula T Ipa

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Verified Reviewer
| map-marker Somers, Connecticut

Should be 0 stars. You're thieves

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I've never missed a payment, but I have to pay for other people who didn't pay their bills? This is criminal.

I can't afford these prices. You're stealing from paying customers to cover for those who didn't pay! I'm a single mother. I need my paycheck for myself, not to pay other people's bills!

Stop the public benefits charge now! Go after those who didn't pay!

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Loss:
$500
Cons:
  • Terrible service

Preferred solution: Price reduction

heyitschrstna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Weston, Massachusetts

Added fees, including ones we cannot opt out of, are a killer

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My usage alone is a reasonable cost given the season, but adding the transmission, local delivery, and public benefits costs (that we CANNOT opt out of) are absolutely annihilating me, and on a single income, it isn't cute. I barely run my heat as is in an attempt to keep the cost down, but to keep from literally freezing, I at least need to keep it at 55 degrees.

Even at that, my bill was over $300 recently, and I wasn't home for 2 weeks!

Absolute robbery, and I hate using that phrase. Do better, Eversource.

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User's recommendation: Find a different company ASAP

Anonymous
map-marker Trumbull, Connecticut

Common Thieves stealing from customers

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Eversource is the most crooked company run by executives whose only purpose is to pad their pockets. December bill was $800+ of which only $262 was elrctricity - the rest was delivery/transmission, PLUS $275 public benefits. They take full advantage of New England customers knowing theres no other choice.

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User's recommendation: Move out of Eversource supply region. They’re miserable with terrible management.

David L Ydq

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Verified Reviewer
| map-marker Shelton, Connecticut

Mission accomplished

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Eversource updated their records with my new address. Response was prompt and well handled.

Good experience. I would recommend them.

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Yamin Gbk

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Verified Reviewer
| map-marker Colchester, Vermont

Renters rebate program

No answer when I called. They need more information and a code number, which I had, 601792.

Tried to call, no answer. I would like to pay my bill.

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Yamin Gbk

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Verified Reviewer
| map-marker Colchester, Vermont

Pay electric bill

No answer needs a code. I gave them a code called 'no answer' which was 601792. When I called, they needed the number on the letter sent to me.

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Joyce F Ntn

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Verified Reviewer
| map-marker Cheshire, Connecticut

I paid my October bill and ur billing me again

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Do not bill me twice. Actually have people answer phones and not use technology.

Why am I getting interest charges on a bill that was paid over a month ago? Confirmation number 288********.

It's bad enough that your rates are outrageous, but to charge a customer twice is inexcusable for such a large company with so much technology. Maybe have less technology and try using humans.

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User's recommendation: Lower ur rates get rid of AI hire some humans.

Resolved
Oliviana Vcj
map-marker Las Cruces, New Mexico

Resolved: Eversource experience

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Ridiculously long wait time to get to a representative, but great service once I got to a representative.

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Sabastion Lxk
map-marker Wallingford, Connecticut

Why is outage been extended to 5pm today?

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Consistent power outages with no resolutions. Eversource cannot identify what is causing these reoccurring power outages in this area of Storrs, but they sure know how to bill us with outrageous energy bills..

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User's recommendation: Get a generator

Joyce F Ntn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheshire, Connecticut

Billing issues

Nothing. No one addressed the issue.

This site made several mistakes and kicked the information out of the system. So nothing went through or got resolved.

Im certainly not paying Eversource twice for the same month. U cant work with this company.

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User's recommendation: Get another energy source

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